As the situation of the novel Coronavirus (COVID-19) gets worst and, we have taken precautionary measures to protect the health and well-being of our customers and employees. We strive to serve our customers by taking steps to operate safely and efficiently, while we are waiting for the vaccine to protect all of us from this virus.
We strongly encourage all our customers to help us fight the spread of COVID-19 by emailing your orders ahead of time to your respective sales associate before coming to our warehouse for pickup. You can pay your orders ahead of time by filling out the payment authorization form to avoid long lines at the cashier. You may request your orders to be prepare ahead of time to ensure that it’s ready before you come. Due to the space limitation in our warehouse, we can only prepare orders that are ready to be picked-up within the day or next business day (depends on the stocks availability). We appreciate that you stick to the scheduled pickup as a courtesy for other customers. Frameless cabinets still require two weeks lead time before they become available for pickup.
For customers who require kitchen design assistance, please send us the layout with complete details as much possible (i.e. wall measurements, window size and location, ceiling height, appliances specs, gas and water line, and other things that we should taken into consideration when designing your kitchen or bathroom. Please allow our sales representatives sometime to review and design your layout. We will try our best to get back to you within a day or two.
As always, health and safety of our customers and employees is our topmost priority. We havebegun installing Isopropyl alcohol dispenser in the showroom area and deployed hand-sanitizers on each work stations to keep our establishment safe and prevent the spread of the virus. For cautionary purposes, we have asked our employees to wear masks and not shake hands with any customers and vendors who come in our office to conduct business.
We understand that there may be some instances where you need immediate assistance, Greencastle is here to help you to the best that we can in a timely manner. We are committed to being responsive to the needs of our customers as we battle this quickly evolving situation.
Be safe. Don’t panic. Everything will be alright.
Sincerely, Peter Leng
Greencastle Cabinetry Your friendly neighborhood cabinet wholesaler.